The Topica Deliverability Manager will be a primary force in allowing our customers achieve excellent results with the Topica solution. A necessary component to achieving this goal is to ensure that the email is delivered. To this end the Topica Deliverability Manager will posses email industry knowledge, technical aptitude, creative insight, collaborative skill, personal motivation and a desire to see our customers succeed.

This is a cross-functional position where a qualified individual, working closely with individuals in many different departments, will be able to gain significant experience and help shape the direction of a growing company.

This position reports to the Manager of Customer Success Engineering and is a key member of a small, but growing team in a dynamic company. There is great opportunity for career growth!

Responsibilities:

• Support Topica Customer Success Managers (CSM’s) to address client-specific concerns regarding all aspects of email deliverability. This will involve troubleshooting to determine the source of the problem, working with postmasters to resolve any issues and advising CSM’s on the course of action to take with the customer.
• Establish and maintain Topica Whitelisting and Feedback Loops with ISPs and other email entities.
• Utilize existing tools to monitoring Topica bandwidth, deliverability rates and complaint levels. Advise on improvements to our monitoring and reporting capabilities.
• Become a knowledge expert on Topica deliverability processes, identify short-term efforts to benefit our customers and assist in the ongoing development of our deliverability infrastructure.
• Keep abreast of industry best practices, trends and legal changes. Work with CSM’s and Marketing to disseminate this knowledge to customers and extend data to help improve corporate practices.
• Support Topica Privacy and Standards in matters relating to our relationships with ISPs, the Anti-Spam groups (SpamCop, Spamhaus), Bandwidth Providers and other entities in the email community.
• Provide recommendations to Product Management that would increase visibility into deliverability issues and management

• 3+ years industry experience
• Familiarity with industry authentication standards (SenderId/SPF, Domain Keys), email filters (Brightmail, Postini, Ironport) and ISP specific practices
• Good grasp of industry best practices, CANSPAM (and similar) legislation
• Solid understanding of e-mail, the internet and related technologies
• Well developed oral and written communication skills – ability to translate complex technical concepts into easy-to-understand terms
• A self motivated, team player able to execute under pressure and manage multiple priorities